for employees & customers
Smarter processes in the workplace
Digitalisation brings along great challenges as well as insane potentials. Use this potential and improve the desktop interaction experience of your employees and customers. Especially in times of home offices, the "experience transformation" is of great importance with regard to efficient and satisfied working from home.
Create extraordinary experiences. Transform the customer and employee experience with intelligent use of technology.
Insights into applications
Example | Application Usage
Gain visibility of your employees' desktop activities.
- Capture of desktop activities and categorisation into productivity areas
- Capture process handling, work cycles and reopen times
- Determination of productivity and performance standards
- Determination of process failures
- Analysis of specific application usage
AI-based Automation Discovery
Discover automation opportunities. Identify the processes with the greatest ROI - based on various parameters, e.g.:
- Process handle time
- Type of manual actions
Process Mining & Task Mining as Teamplayer
Why use process mining together with desktop mining?
Task mining provides the event log for "unstructured" activities and can thus enable an even more holistic view of the processes. Intermediate steps that do not take place in the IT system (e.g. e-mail, document processing) can also be recorded and the Process Mining EventLog can be enriched. Your advantages: