Desktop Discovery
Task Mining
mpmX combines process mining and task mining in an intelligent way. Capture desktop activities, discover automation potential and optimize user experience and efficiency in the workplace. Consistent, data-driven automation of your workflows takes employee satisfaction and daily efficiency to a whole new level.
TRANSFORM EMPLOYEE & CUSTOMER EXPERIENCES
Smarter processes
in the workplace
Digitalization brings along great challenges as well as incredible potentials. Achieve this potential and improve the desktop interaction experience of your employees and customers. Especially with increased use of home office, the "experience transformation" is of great importance with regard to efficient and satisfying working from home.
Create extraordinary interactions. Transform the customer and employee experience with intelligent use of technology.
Process Discovery
Desktop Analytics &
Automation Finder
RPA
Unattended Robotic
Processs Automation
DPA
Desktop Process
Automation
INSIGHTS INTO APPLICATIONS
AND PROCESSES
Desktop Analytics
Get insights into desktop activities and user interactions
- Capture desktop activities and categoriszation into productivity areas
- Capture process handling, work cycles and reopen times
- Determinatioe productivity and performance standards
- Determinatioe process failures
- Analyze specific application usage
Increase
productivity
Improve
performance
Inspire personal
responsibility
Anonymisation /
aggregation
PROCESS MINING & TASK MINING AS TEAM PLAYERS
Task mining provides the event log for "unstructured" activities and so it can enable an even more holistic view of the processes. Intermediate steps that do not take place in the IT system (e.g. e-mail, document processing) can also be recorded and the process mining event log can be enriched. Your advantages:
Costs
Significantly reduce costs for discovery activities
Transparency
Increase process transparency
Effort
Calculate manual workload for tasks within the operating systems
Automation
Identify RPA potential top-down and quantify the real business case
Quality
Detect and eliminate quality problems
Risk
Screen and minimize risks
Efficiency
Identify efficiency and cost-saving opportunities
Decisions
Make better investment decisions
WHERE INSIGHTS BECOME ACTION
Your action brings the transformation.
Arrange a no obligation demo appointment, talk to our experts in person or put our services to the test in a proof of concept. Or do you want to try it out for yourself? Then use our trial environment mpmX explore – 14 days for free.